Overview:
Workplace conflicts are more than just inconveniences—they are costly challenges that harm productivity and morale. From gossiping and passive-aggressiveness to hypercriticism and stonewalling, unresolved conflicts lead to toxic work environments. According to CPP, Inc., workplace conflicts cost U.S. businesses billions annually. Managers alone spend 25–40% of their time addressing conflicts, amounting to up to 69 hours a month. This training equips participants with the tools to prevent, manage, and resolve conflicts effectively.

Learning Objectives

• Recognize conflict behaviors and levels.
• Understand personal responses to adversity.
• Implement conflict prevention strategies.
• Strengthen verbal and nonverbal communication.
• Apply de-escalation techniques for safe interventions.
• Explore resolution methods and best practices.
• Clarify responsibilities and set expectations.

Course Outline

1. Understanding Conflict:
   • Root Causes
   • Common Behaviors & Strategies
   • Impact on Remote Teams
   • Misconceptions
2. Prevention Strategies:
   • Self-awareness & PEKs
   • Graham’s Hierarchy of Disagreement
   • The Gray Rock Method
   • Reflective Practices
3. Resolution Techniques:
   • Effective Communication
   • Managing Heated Arguments
   • Mediation & The T.E.A.M. Approach
   • Responding to Mental Health Emergencies

Why Attend?

Develop professional skills to foster collaboration, boost team morale, and create a positive work culture. Gain practical strategies to address and prevent conflicts, saving time and resources while building stronger teams and achieving organizational goals.

Who Should Attend?

This training benefits professionals across all industries, including HR, management, healthcare, education, and more. Ideal for front-line staff, supervisors, managers, and executives looking to enhance their conflict management capabilities.